t: 01489 786617

Feedback

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Comments and suggestions

We always appreciate feedback, both positive and constructive. If you would like to give testimony to any of the services you have been given at the Crematorium, please write to:

Wessex Vale Crematorium
Bubb Lane,
West End,
SO30 2HL.

If you have some feedback which you would like to share with us for inclusion on our website, please email: info@wessexvalecrematorium.co.uk


Recent Testimonials

June 2019

Hi Lisa, Hope you are well. Mum wanted me to let you know how pleased she was with the entry in the Book of Remembrance.
Thank you once again.
Maria

We had nothing but high praise for the crematorium, grounds and staff. Thank you

We couldn't have asked for better. Everything was lovely, the chapel, the gardens etc. I would like to think that everyone involved did our dad proud. Especially as he always said he never wanted a fuss.

Thank you

The grounds at Wessex Vale are very beautiful. Such a peaceful place to reflect and remember. The service for my father was well run, professional with a large amount of compassion. Our sincere thanks to all involved.

Another perfect service.

Complaints Procedure

1. STAGE 1

In the unlikely event that you feel that we haven't fulfilled your expectations please use the following complaints procedure.

Always complain 'on the spot' if you have the opportunity. If you cannot do this yourself, you may be able to use your minister/officient or funeral director as your advocate. If you fail to obtain a satisfactory response, move to the next stage.

 

2. STAGE 2

Contact the Crematorium Manager, by telephone or write to him/her at our office. He/she will respond to any official complaint in writing within three working days.

3. STAGE 3

If you believe that your grievance has still not been properly addressed then you should write to our Managing Director at the following address:

Managing Director, Westerleigh Group Ltd, Chapel View, Westerleigh Road, Westerleigh, Bristol BS37 8QP

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