Wessex Vale Crematorium praised for ‘excellent level of service’
Wessex Vale Crematorium has been praised by an industry inspector for providing an “excellent level of service provision.”
Ian Rudkin, an inspector for the Federation of Burial & Cremation Authorities (FBCA), concluded that he “did not feel it necessary to make any recommendations” following his visit to the site in May.
The Crematorium Compliance Scheme involved scrutinising six separate key areas of service delivery, through discussion and viewing of more than 80 points of interest and Mr Rudkin scored the crematorium 100% in three of those areas.
Wessex Vale Crematorium Manager Sarah Barrett said: “It was particularly satisfying that the inspector gave marked us 100% for Service and Staff, because people are the heart of everything we do.
“Whether we’ve been entrusted with hosting a funeral service for a loved one, or to help the bereaved memorialise someone they have lost, and miss, we are committed to providing exceptional support, and we can only do that by having the right people in our team.
“Getting full marks from the FBCA inspector for ‘Service and Staff’ is an important external endorsement of my colleagues here at Wessex Vale Crematorium and the outstanding care they provide, every single day.”
Wessex Vale Crematorium is part of Westerleigh Group, one of the UK’s largest independent owners and operators of crematoria and cemeteries, with 41 sites in England, Scotland, and Wales, all set within beautifully landscaped gardens of remembrance, which provide peaceful places for people to visit and reflect.
Mr Rudkin found the crematorium “…to be operating in accordance with the three key areas of compliance: 1. The Cremation Regulations 2009, relating to statutory documentation; 2. The Defra Process Guidance notes 5/12, relating to cremation; and 3. The Code of Cremation Practice, relating to all aspects of the service.”
To find out more about Wessex Vale Crematorium, the services it provides, and the exceptional care and support it delivers, visit: www.wessexvalecrematorium.co.uk
